Hugh Massie the worldwide CEO of DNA Behavior says that;
“Most organizations do not solve their problems… not because they cannot solve them, but because they cannot see them. Most problems start with the behavior of the people.”
Although it is obvious that behaviour does affect the performance of people, most business environments are so focused on getting things done that they fail to focus on the people who are doing those things. When it comes to running a business with people,
“The hard things are easy but the soft things are hard!”
So what do I mean by this? The “hard things” are the logical parts of your business. This involves the day to day running of business, performing tasks such as strategy, production, sales, distribution, and servicing customers.
The “soft things” are about the emotional and feeling part of your business. They relate to HOW the tasks are performed rather than GETTING THEM DONE.
In the short term many people focus on getting things done and forget about how people are affected in the process. But the long haul effect on a business is more determined by the energy of people given in service towards the goals of the company.
People often feel offended when they’re not respected and encouraged. This happens with greater frequency when COMPLETING tasks is more highly valued than the WAY in which they are completed.
So many business owners feel drained of energy because they personally have to provide most of the energy to their business. If you think about it for a moment it becomes obvious that if you harnessed energy from your employees then you’d be able to use that energy to help you achieve your business goals.
Bad business behaviour is like a cancer in your organisation, sapping energy from it. Most bad business behaviour occurs when employees are struggling in some way and are not ‘cut some slack’ by the people around them. The incessant need to get the current job done can completely get a person off side and then the long haul contribution from them is significantly affected.
Find out how One Sherpa and Business DNA can help develop a cohesive and productive environment for your business.